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Haviland Broadband Answers
Your Burning Questions!
Okay, maybe not “burning” questions. Browse the topics below or use the search feature to find articles and blog posts answering some of our most frequently asked questions.
Frequently Asked Questions
Statement of Non-discrimination
Haviland Broadband provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status,...
Our Promise to Protect Your Privacy
In the course of serving you, our company may collect information available to us solely by virtue of our relationship with you; such as telecommunications services you purchase, including the type, destination, technical configuration, location and amount of use of...
Haviland Tech Solutions – Business IT Services Terms and Conditions
Current Terms and Conditions Master Services Agreement Service Attachment for Managed Services Service Attachment for Access Control Services Service Attachment for Co-Managed Services Service Attachment for Compliance Services Service Attachment for Video...
What type of business products are available?
Small businesses can select asymmetrical broadband and basic telephone products using our website. If your business is interested in larger symmetrical services, private connections between multiple locations, or multi-phone system, we can help you as well. Please...
What is adware and spyware, and how do I get rid of it?
Adware and spyware is software that is downloaded via the Internet or email. Sometimes you will click ‘yes’ on something you haven’t read carefully, and that will load the software. Or you may have opened a spam email that had the software attached to it. A lot of...
Why should I use antivirus software?
There are a lot of people out there whose sole purpose in life is to make other people miserable. Viruses are a perfect example of this. Windows is the most common PC operating system, which makes it attractive to virus makers. In fact, you should not use a windows...
Why is it important to do my updates?
It's as important to keep your software up to date as it is to change the oil in your car. The two most important things you can do to maintain your computer’s health is periodically run Windows Update, and keep your antivirus software up to date.
How can I keep my kids safe on the Internet?
First and foremost, educate them about the dangers of using the web without supervision. Education is the most powerful security you can provide your children. Next, buy some parental control software. These programs will allow you to control the content your kids’...
Using Haviland Broadband’s eBill Online Bill Pay System
With eBill, you can: -View your Statement-Pay your Bill (Check, Credit or Debit Card)-Set up Automatic Recurring Payments (any date of your choosing)-View Payment History You can access E-bill from our website (www.havilandbroadband.com)...
Options for setting up recurring bill payments
Haviland Broadband offers several ways for you to set up recurring bill payment. We can facilitate funds transfers from checking and savings accounts, or from a debit or credit card. This can be done through our office or online using our eBill system. Payments set...
This is my first month of service and it looks like I have been double billed. Is this correct?
If you are a new customer or if you are getting a new service hooked up, your bill will be prorated for the remainder of that month you signed up in, plus the fees for the following month’s services. This is due to communication services being billed one month in...
Bill Explanation
The following table explains the various sections of your bill from Haviland Broadband. The first page of your billing statement summarizes your monthly activity. 1.IdentificationThis information appears on every page of your bill. It includes your name, account...
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2025 Fiber Plans
Haviland Broadband has exciting news! Haviland Broadband has been awarded both the Broadband Acceleration Grant (BAG) 3 AND the Lasting Infrastructure & Network Connectivity (LINC) grant we applied for. This means several big fiber projects in 2024 and beyond. You...
Our History
Since Haviland Telephone Company, now Haviland Broadband, was acquired by the Ellis family 71 years ago, many improvements, expansions and enhanced services have been added bringing the total subscribers to over 2600. Haviland Broadband currently serves the following...
Haviland Broadband Blog Posts
How Much Device Storage You Need
Running out of storage slows performance. Learn how to choose the right amount, manage space, and avoid storage issues on your device.
Is it Time for a Device Upgrade?
Slow, outdated device? Poor battery, crashes, or missing updates? Here are 7 signs it’s time to upgrade for better performance.
Spotting the Difference Between Malware and Ransomware
Malware steals data, ransomware locks files for ransom. Learn how to spot, prevent, and respond to these growing cyber threats.
Top 10 Security Tips for Mobile App Users
3 out of 4 apps have security flaws. Learn how to stay safe with these 10 essential mobile security tips.
8 Considerations Before Buying Used Technology
Buying used tech can save money, but it requires caution. Check support, battery health, and damage before making a purchase.
6 Ways to Organize Your Devices for Productivity
Boost productivity by organizing your device! Declutter apps, manage files, streamline emails, and optimize passwords. Small changes lead to big efficiency gains.
10 Steps to Prevent a Data Breach
Prevent data breaches with strong passwords, encryption, and regular updates. Train employees and limit access. Stay vigilant—protect your business today!
Ways Using AI for Work Can Get Complicated
AI can help at work, but it’s not perfect. Verify its outputs, stay updated on AI laws, and keep humans in charge of key decisions. Use AI wisely!
How to Minimize Ransomware Damage
Protect yourself from ransomware by keeping software updated, using antivirus, avoiding suspicious emails, and backing up files. Need help? Contact us today!
Best Practices for Secure Data Backup
Protect your data with regular backups! Use the 3-2-1 rule: 3 copies, 2 media types, 1 offsite. Need help setting up backups? Contact us today!