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Haviland Broadband Answers
Your Burning Questions!
Okay, maybe not “burning” questions. Browse the topics below or use the search feature to find articles and blog posts answering some of our most frequently asked questions.
Frequently Asked Questions
Statement of Non-discrimination
Haviland Broadband provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status,...
Our Promise to Protect Your Privacy
In the course of serving you, our company may collect information available to us solely by virtue of our relationship with you; such as telecommunications services you purchase, including the type, destination, technical configuration, location and amount of use of...
Haviland Tech Solutions – Business IT Services Terms and Conditions
Current Terms and Conditions Master Services Agreement Service Attachment for Managed Services Service Attachment for Access Control Services Service Attachment for Co-Managed Services Service Attachment for Compliance Services Service Attachment for Video...
What type of business products are available?
Small businesses can select asymmetrical broadband and basic telephone products using our website. If your business is interested in larger symmetrical services, private connections between multiple locations, or multi-phone system, we can help you as well. Please...
What is adware and spyware, and how do I get rid of it?
Adware and spyware is software that is downloaded via the Internet or email. Sometimes you will click ‘yes’ on something you haven’t read carefully, and that will load the software. Or you may have opened a spam email that had the software attached to it. A lot of...
Why should I use antivirus software?
There are a lot of people out there whose sole purpose in life is to make other people miserable. Viruses are a perfect example of this. Windows is the most common PC operating system, which makes it attractive to virus makers. In fact, you should not use a windows...
Why is it important to do my updates?
It's as important to keep your software up to date as it is to change the oil in your car. The two most important things you can do to maintain your computer’s health is periodically run Windows Update, and keep your antivirus software up to date.
How can I keep my kids safe on the Internet?
First and foremost, educate them about the dangers of using the web without supervision. Education is the most powerful security you can provide your children. Next, buy some parental control software. These programs will allow you to control the content your kids’...
Using Haviland Broadband’s eBill Online Bill Pay System
With eBill, you can: -View your Statement-Pay your Bill (Check, Credit or Debit Card)-Set up Automatic Recurring Payments (any date of your choosing)-View Payment History You can access E-bill from our website (www.havilandbroadband.com)...
Options for setting up recurring bill payments
Haviland Broadband offers several ways for you to set up recurring bill payment. We can facilitate funds transfers from checking and savings accounts, or from a debit or credit card. This can be done through our office or online using our eBill system. Payments set...
This is my first month of service and it looks like I have been double billed. Is this correct?
If you are a new customer or if you are getting a new service hooked up, your bill will be prorated for the remainder of that month you signed up in, plus the fees for the following month’s services. This is due to communication services being billed one month in...
Bill Explanation
The following table explains the various sections of your bill from Haviland Broadband. The first page of your billing statement summarizes your monthly activity. 1.IdentificationThis information appears on every page of your bill. It includes your name, account...
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2025 Fiber Plans
Haviland Broadband has exciting news! Haviland Broadband has been awarded both the Broadband Acceleration Grant (BAG) 3 AND the Lasting Infrastructure & Network Connectivity (LINC) grant we applied for. This means several big fiber projects in 2024 and beyond. You...
Our History
Since Haviland Telephone Company, now Haviland Broadband, was acquired by the Ellis family 71 years ago, many improvements, expansions and enhanced services have been added bringing the total subscribers to over 2600. Haviland Broadband currently serves the following...
Haviland Broadband Blog Posts
Why Your Employees Shouldn’t Have Administrator Access to Their Computers
Permanent administrator access can create unnecessary security risks. Learn why standard user accounts are safer for everyday business work.
Why Guest WiFi Should Be Separate From Your Business Network
Guest Wi-Fi should keep visitors online without exposing your business network. Learn how proper separation helps protect systems and data.
What Happens to your Data When You Cancel a Cloud Service
Canceling a cloud service can put business data at risk. Learn what to export, test, move, and confirm before shutting down an account.
Small Business IT Budget – What to Include and How to Plan It
A complete IT budget goes beyond computers. Learn which technology, security, support, backup, and recurring costs your business should plan for.
Should Employees Use Personal Devices for Work
Personal devices can make work easier, but they can also put company data at risk. Learn what a secure BYOD policy should include.
How Long Business Computers Last and When to Replace Them
Know when to replace business computers by reviewing security support, performance, repairs, warranties, battery life, and employee needs.
Who Can See What Your AI Note-Taker Records?
AI note-takers save time, but every meeting may be recorded and stored. Learn who can access the data and how to use these tools safely.
What to Do in Case of a Cyberattack (Step by Step)
The first hour after a cyberattack matters. Learn what to disconnect, who to call, what evidence to preserve, and which mistakes to avoid.
What Are Passkeys and Should Your Business Use Them?
Passkeys replace passwords with a fingerprint, face scan, or PIN. Learn why they resist phishing and how to introduce them in your business.
Still on Windows 10? Here’s Why You’re Putting Your Business at Risk
Windows 10 no longer receives security updates. Learn whether to upgrade, buy extended support, or replace each computer in your business.