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Haviland Broadband Answers
Your Burning Questions!
Okay, maybe not “burning” questions. Browse the topics below or use the search feature to find articles and blog posts answering some of our most frequently asked questions.
Frequently Asked Questions
Statement of Non-discrimination
Haviland Broadband provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status,...
Our Promise to Protect Your Privacy
In the course of serving you, our company may collect information available to us solely by virtue of our relationship with you; such as telecommunications services you purchase, including the type, destination, technical configuration, location and amount of use of...
Haviland Tech Solutions – Business IT Services Terms and Conditions
Current Terms and Conditions Master Services Agreement Service Attachment for Managed Services Service Attachment for Access Control Services Service Attachment for Co-Managed Services Service Attachment for Compliance Services Service Attachment for Video...
What type of business products are available?
Small businesses can select asymmetrical broadband and basic telephone products using our website. If your business is interested in larger symmetrical services, private connections between multiple locations, or multi-phone system, we can help you as well. Please...
What is adware and spyware, and how do I get rid of it?
Adware and spyware is software that is downloaded via the Internet or email. Sometimes you will click ‘yes’ on something you haven’t read carefully, and that will load the software. Or you may have opened a spam email that had the software attached to it. A lot of...
Why should I use antivirus software?
There are a lot of people out there whose sole purpose in life is to make other people miserable. Viruses are a perfect example of this. Windows is the most common PC operating system, which makes it attractive to virus makers. In fact, you should not use a windows...
Why is it important to do my updates?
It's as important to keep your software up to date as it is to change the oil in your car. The two most important things you can do to maintain your computer’s health is periodically run Windows Update, and keep your antivirus software up to date.
How can I keep my kids safe on the Internet?
First and foremost, educate them about the dangers of using the web without supervision. Education is the most powerful security you can provide your children. Next, buy some parental control software. These programs will allow you to control the content your kids’...
Using Haviland Broadband’s eBill Online Bill Pay System
With eBill, you can: -View your Statement-Pay your Bill (Check, Credit or Debit Card)-Set up Automatic Recurring Payments (any date of your choosing)-View Payment History You can access E-bill from our website (www.havilandbroadband.com)...
Options for setting up recurring bill payments
Haviland Broadband offers several ways for you to set up recurring bill payment. We can facilitate funds transfers from checking and savings accounts, or from a debit or credit card. This can be done through our office or online using our eBill system. Payments set...
This is my first month of service and it looks like I have been double billed. Is this correct?
If you are a new customer or if you are getting a new service hooked up, your bill will be prorated for the remainder of that month you signed up in, plus the fees for the following month’s services. This is due to communication services being billed one month in...
Bill Explanation
The following table explains the various sections of your bill from Haviland Broadband. The first page of your billing statement summarizes your monthly activity. 1.IdentificationThis information appears on every page of your bill. It includes your name, account...
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2025 Fiber Plans
Haviland Broadband has exciting news! Haviland Broadband has been awarded both the Broadband Acceleration Grant (BAG) 3 AND the Lasting Infrastructure & Network Connectivity (LINC) grant we applied for. This means several big fiber projects in 2024 and beyond. You...
Our History
Since Haviland Telephone Company, now Haviland Broadband, was acquired by the Ellis family 71 years ago, many improvements, expansions and enhanced services have been added bringing the total subscribers to over 2600. Haviland Broadband currently serves the following...
Haviland Broadband Blog Posts
LinkedIn Social Engineering: Protecting Your Staff from Fake Recruitment Scams
LinkedIn recruitment scams look surprisingly real. Learn the red flags, hard-stop rules, and habits that help stop these attacks early.
Micro-SaaS Vetting: The 5 Minute Security Check for Browser Add-ons
Browser extensions can access more data than you think. Learn the quick security checks that help protect your business from hidden risks.
The Legacy Debt Audit: Identifying the 3 Oldest Risks in Your Server Room
Old servers and unsupported systems create silent risk. Learn how a legacy debt audit helps uncover hidden IT vulnerabilities.
The Session Cookie Hijack: Why MFA Can’t Always Save You
MFA is essential, but attackers now target authenticated sessions instead. Learn how session cookie hijacking bypasses MFA protections.
The Backup Exit Strategy – Can You Move Your Data Without the Vendor’s Help?
Can your business move its data without vendor roadblocks? Learn why a backup exit strategy matters more than ever in 2026.
Clean Desk 2.0: Securing Your Home Office from Physical Data Leaks
An unlocked laptop can become a business breach in minutes. Learn how Clean Desk 2.0 protects remote teams and modern home offices.
A Small Business Roadmap for Implementing Zero-Trust Architecture
A single stolen password can expose your entire business. Learn how Zero Trust helps stop attacks, limit access, and protect your data.
How to Run a Shadow AI Audit Without Slowing Down Your Team
Shadow AI is growing fast—and so is the risk. Learn how to audit AI usage, protect sensitive data, and stay in control without slowing your team down.
The Essential Checklist for Securing Company Laptops at Home
Working from home? Small habits can lead to big risks. Use this simple checklist to keep your devices secure and prevent avoidable security issues.
Stop Ransomware in it’s Tracks – A 5-Step Proactive Defense Plan
Ransomware starts long before encryption. Learn a 5-step plan to stop attacks early, limit damage, and ensure your business can recover quickly.