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Haviland Broadband Answers
Your Burning Questions!
Okay, maybe not “burning” questions. Browse the topics below or use the search feature to find articles and blog posts answering some of our most frequently asked questions.
Frequently Asked Questions
Statement of Non-discrimination
Haviland Broadband provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status,...
Our Promise to Protect Your Privacy
In the course of serving you, our company may collect information available to us solely by virtue of our relationship with you; such as telecommunications services you purchase, including the type, destination, technical configuration, location and amount of use of...
Haviland Tech Solutions – Business IT Services Terms and Conditions
Current Terms and Conditions Master Services Agreement Service Attachment for Managed Services Service Attachment for Access Control Services Service Attachment for Co-Managed Services Service Attachment for Compliance Services Service Attachment for Video...
What type of business products are available?
Small businesses can select asymmetrical broadband and basic telephone products using our website. If your business is interested in larger symmetrical services, private connections between multiple locations, or multi-phone system, we can help you as well. Please...
What is adware and spyware, and how do I get rid of it?
Adware and spyware is software that is downloaded via the Internet or email. Sometimes you will click ‘yes’ on something you haven’t read carefully, and that will load the software. Or you may have opened a spam email that had the software attached to it. A lot of...
Why should I use antivirus software?
There are a lot of people out there whose sole purpose in life is to make other people miserable. Viruses are a perfect example of this. Windows is the most common PC operating system, which makes it attractive to virus makers. In fact, you should not use a windows...
Why is it important to do my updates?
It's as important to keep your software up to date as it is to change the oil in your car. The two most important things you can do to maintain your computer’s health is periodically run Windows Update, and keep your antivirus software up to date.
How can I keep my kids safe on the Internet?
First and foremost, educate them about the dangers of using the web without supervision. Education is the most powerful security you can provide your children. Next, buy some parental control software. These programs will allow you to control the content your kids’...
Using Haviland Broadband’s eBill Online Bill Pay System
With eBill, you can: -View your Statement-Pay your Bill (Check, Credit or Debit Card)-Set up Automatic Recurring Payments (any date of your choosing)-View Payment History You can access E-bill from our website (www.havilandbroadband.com)...
Options for setting up recurring bill payments
Haviland Broadband offers several ways for you to set up recurring bill payment. We can facilitate funds transfers from checking and savings accounts, or from a debit or credit card. This can be done through our office or online using our eBill system. Payments set...
This is my first month of service and it looks like I have been double billed. Is this correct?
If you are a new customer or if you are getting a new service hooked up, your bill will be prorated for the remainder of that month you signed up in, plus the fees for the following month’s services. This is due to communication services being billed one month in...
Bill Explanation
The following table explains the various sections of your bill from Haviland Broadband. The first page of your billing statement summarizes your monthly activity. 1.IdentificationThis information appears on every page of your bill. It includes your name, account...
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2024 Fiber Plans
Haviland Broadband has exciting news! Haviland Broadband has been awarded both the Broadband Acceleration Grant (BAG) 3 AND the Lasting Infrastructure & Network Connectivity (LINC) grant we applied for. This means several big...
Our History
Since Haviland Telephone Company, now Haviland Broadband, was acquired by the Ellis family 71 years ago, many improvements, expansions and enhanced services have been added bringing the total subscribers to over 2600. Haviland Broadband currently serves the following...
Haviland Broadband Blog Posts
6 Helpful Tips to Troubleshoot Common Business Network Issues
Network downtime can be costly, but troubleshooting common issues can prevent major disruptions. Start by identifying the problem, inspecting physical connections, testing network connectivity, and reviewing configurations. For wireless networks, monitor for interference and ensure security updates are in place.
Essential Settings to Maximize Your Microsoft 365 Experience
Unlock the full potential of Microsoft 365! Optimize email, enhance team collaboration, boost security, and automate workflows to maximize productivity.
8 Strategies for Tackling Technical Debt at Your Company
Is your software system tangled with patches and workarounds? It’s time to tackle technical debt. Learn 8 strategies to boost efficiency.
Don’t be a Victim – Common Mobile Malware Traps
Your smartphone holds sensitive data and is a prime target for cybercriminals. Learn how to spot mobile malware traps and protect your device!
Windows 10: The Final Countdown
Windows 10’s end of support is approaching on October 14, 2025, making it essential to upgrade to Windows 11 to maintain security, performance, and compatibility. The new operating system offers enhanced features, improved multitasking, and a modern interface. Upgrading early minimizes risks like increased vulnerability and compatibility issues, ensuring a smoother transition. Before upgrading, check if your PC meets the hardware requirements, back up your data, and follow the upgrade instructions. If needed, seek professional assistance to ensure a seamless upgrade process and avoid last-minute disruptions.
Things to Consider Before Buying a Used Laptop
Buying a used laptop can save you money, but it comes with risks. By following a careful evaluation process, you can avoid costly mistakes. Assess the laptop’s condition, check the battery life, verify internal components, and research the seller. Understanding your needs and setting a budget will also help you make a well-informed decision. Always test the laptop thoroughly and consider future upgrade options to ensure you’re getting the best value for your purchase.
A Guide to Task Automation for Small Enterprises
Running a small business involves juggling numerous tasks, but task automation can help reclaim valuable time and boost productivity. Automate repetitive tasks to enhance efficiency, reduce errors, and save money, allowing your team to focus on what matters most. Start small, choose the right tools, and train your team to embrace this powerful strategy for growth.
8 Tips for Safeguarding Your Gadgets While Traveling
Traveling with technology is essential but comes with risks. Protect your devices with these top tips, from using protective cases to staying cautious with public Wi-Fi. Ensure your gadgets stay safe on the go!
Tech-Savvy Workspaces: How Technology Drives Office Productivity
Modern offices thrive on tech, boosting productivity, streamlining workflows, and enhancing collaboration. Is your workspace tech-savvy enough?
Phishing 2.0: How AI is Amplifying the Danger and What You Can Do
Phishing 2.0 uses AI to craft realistic, targeted attacks. With a 60% increase in AI-driven phishing, understanding and protecting against these threats is crucial.